Have a look at all frequently asked questions below

Our customer service has collected the most important and frequently
asked questions by other students.

How do I pay the premium from a Dutch bank account?

During your application you can indicate whether you want to pay by 'bank transfer' or 'direct debit'.  You can pay:

  • Monthly
  • Quarterly
  • Annually
  • All at once
How to pay the premium from within The Netherlands without a Dutch bank account?

In order to pay the premium due, you have several options. Two of the options are to go to a local branch of the 'PostNL' or ‘GWK Travelex’ and ask them to transfer your cash money to Aon's bank account:

Beneficiary: Aon Risk Solutions - International People Mobility

Address: Admiraliteitskade 62, Rotterdam, The Netherlands

Bank name: Rabobank Nederland

Address: Utrecht, The Netherlands

SWIFT CODE: RABONL2U

IBAN CODE: NL83RABO0633007951

It is important that you instruct them to state our client number and your invoice number or your policy number. Please note that they will require a fee for the money transfer.

Open a Dutch bank account

We recommend that you open a bank account in The Netherlands as soon as possible. Contact your local bank to obtain information on which documents you will need to bring with you to open a bank account. As soon as you have a bank account and you would like to change the payment method, please login to our website to change this.

If your insurance was applied for you by your university, please contact your university. They will be able to assist you.

I want to pay my ICS premium. How can I make a bank transfer?

All payments must be made in EUR. Always mention our client number and invoice number or your policy number.

Please use the following details to make the payment:

Beneficiary: Aon Risk Solutions - International People Mobility

Address: Admiraliteitskade 62, Rotterdam, The Netherlands

Bank name: Rabobank Nederland

Address of the bank: Utrecht, The Netherlands

SWIFT CODE: RABONL2U

IBAN CODE: NL83RABO0633007951

Is it possible to pay my insurance monthly / quarterly / annually?

Aon calculates the premium per day. You do not need to purchase ICS insurance for whole months, quarters or years.

If you have a Dutch bank account, you can pay the premium due per month, quarter, year or the whole insurance period at once, through (automatic) bank transfer. 

If you do not have a Dutch bank account, you will need to pay the premium due per year or the whole insurance period at once. The payment methods that can be used for this are credit card or international bank transfer.

You will not be charged policy costs.

What should I know regarding the payment of premium?

It is very important that the premium is paid on time. " On time" means within thirty days after you have received an invoice for the premium . If you do not pay on time, you are not (yet) covered.

Insurance Product Information Document (IPID)

Do I get my premium(s) back if I cancel my insurance?

Yes, if you cancel your insurance, you will be refunded any excess premium paid.

Insurance Product Information Document (IPID)

How much do I pay for the ICS insurances?
  • ICS Complete: EUR 1.31 per day for students/  EUR 1,99 per day for researchers, teachers, search year students (The Netherlands) and registered partners/ children;
  • ICS Start+: EUR 0.83 per day;
  • ICS Start: EUR 0.53 per day.

Still didn’t find an answer to your question?

Please contact us by e-mail or phone

Claims

You can easily file a claim via e-mail. Just follow the instructions.

File a claim

Contact us

Should you have any questions after reading the information and our FAQ section on this website, please contact our customer service.

Contact Aon

Call Aon

+31 (0) 10 448 82 70
Available Monday till Friday from 08:30 till 17:30 CET