Have a look at all frequently asked questions below

Our customer service has collected the most important and frequently
asked questions by other students.

How to submit a claim for medical costs and medicines

Usually you have to pay for your medical costs and medicines yourself, depending on the country of destination, hospital and doctor, and submit a claim to Aon for the costs afterwards. There is no coverage for medicines/products that you could have bought without a prescription.

We will inform you of the outcome of your claim within 10 working days after you submit the claim.

You can submit your insurance claim for medical costs easily using the claim form. Important: If you submit your claim digitally, you will need to keep the original invoices for one year after submission of the claim as Aon may ask you to provide them. 

Terms and Conditions

 File a claim

Claims to be processed within 5 days of receipt

Aon processes your medical claim within five working days. This could take slightly longer during busy periods, up to four weeks. You will be notified in writing about the settlement of your claim. The money is deposited into your bank account within ten working days after processing your claim.

The processing time of non-medical claims depends on the type of claim.

Important: you need to preserve the original receipts for one year after submission of the claim.

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How to submitt a claim for something other than medical costs

Insurance claims other than for medical costs can be submitted using the claim form.

Important notice: If you submit your claim digitally, you will need to keep the original receipts for one year after submission of the claim as Aon may ask you to provide them.

 File a claim

24/7 emergency assistance

Emergency Assistance

For emergency assistance please contact Aon Assistance. They will organize the necessary hospital admittance, evacuation, repatriation or return trip on your behalf.

+31 (0)10 448 8260

Emergency Assistance in the USA

For emergency assistance in the USA contact GMMI (24/7), prior to each visit to a medical provider:

+1 800 682 6065

Important phone numbers to keep on you

Do you have an ICS insurance with Aon? In case of emergency you, or someone on your behalf, can contact our 24/7 emergency assistance helplines. Remember to keep these numbers at hand during your study abroad.

Keep the following information at hand when you call:

  • your name
  • your policy number
  • your contact details
  • contact details of the hospital

In the event of hospital admission anywhere in the world, with the exception of the USA, you should first contact:

Aon Assistance (24 hours/7 days)

Tel: +31 (0)10 448 8260

If you need to visit a healthcare provider in the USA, you should first contact:

GMMI (24 hours/7 days)

Tel: 1 800 682 6065 (free within the US)

www.gmmusa.com Billing address:

GMMI, 1300 Concord Terrace, suite 300, Sunrise, Florida 33323 USA

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Household Contents and Luggage

Complete the general claim form and send it to Aon as soon as possible. Mark the question 'type of insurance' as Household Contents and Luggage. Please attach the following to the completed claim form: The invoice, guarantee and/or a photo to indicate the item, the value and age of the item.

In the case of loss, theft, vandalism, burglary, extortion and robbery you need to report this to the police within 3 days (72 hours). The police report number must accompany your claim.

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Liability

Complete the general claim form and send it to Aon as soon as possible.

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Legal Aid

In the case of a legal claim you must notify Aon as soon as possible.

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Accidents

In the case of death or permanent disability Aon must be notified as soon as possible of the accident, normally by a relative.

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Still didn’t find an answer to your question?

Please contact us by e-mail or phone

Claims

You can easily file a claim via e-mail. Just follow the instructions.

File a claim

Contact us

Should you have any questions after reading the information and our FAQ section on this website, please contact our customer service.

Contact Aon

Call Aon

+31 (0) 10 448 82 70
Available Monday till Friday from 08:30 till 17:30 CET