Our customer service has collected the most important and frequently
asked questions by other students.

Complaints

You can contact us at any time by telephone, via email or by post. Problems can usually be resolved quickly and adequately. You will receive a confirmation of receipt of your complaint within 7 days. We will respond to the content of your complaint within 14 days. Send your complaint to info@aonstudentinsurance.com, or to the following post address: Aon International People Mobility, P.O. box 1005, 3000 BA Rotterdam, The Netherlands

For complaints concerning the Dutch Basic healthcare insurance you can also submit a complaint via the Health Care Insurance Complaints and Disputes Foundation (Stichting Klachten en Geschillen Zorgverzekeringen or SKGZ). You can turn to the SKGZ if your request for reconsideration of a decision is denied or if we do not respond within the designated time period. The SKGZ will investigate whether the case can be mediated by the Ombudsman.

You can contact the foundation at P.O. box 291, 3700 AG Zeist, e-mail: info@sgkz.nl, www.skgz.nl.

In our experience most complaints are resolved satisfactorily. However, if we are unable to reach a mutually agreeable solution, you can turn to the independent Financial Services Complaints Institute, P.O. box 93560,2509 AN, The Hague, tel. +31(0)70 333 89 99, fax +31(0)70 333 89 00, e-mail: info@klachteninstituut.nl; website: www.kifid.nl.

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